Fab experience from start to finish- Simonette and the lady that washed my hair were knowledgable and friendly. The cut was great and Simonette took off as much as I asked her. For my blow dry, she gladly used smaller brushes after I asked (for smaller bouncy curls- the look I like). I was impressed that her and her colleague blow dried together so that my appt didn't overrun, but so it was still done well. They also suggested pin curling to ensure hair would hold by my evening event- v useful!!