I have given Sophie a 5 as she is amazing and so friendly. However, I won’t name names but I was greeted by someone who showed me to my chair. I wanted to make light hearted conversation with him. By asking quite generic questions like what type of work he does. If he’s been at the salon for long as I hadn’t seen him before. He answered quite defensively and then proceeded to repeat the whole convo by the basin with the other stylists which I thought was odd.