Stylist didn't show up, no reason or apology given. Overheard they'd given staff day off (why not close their diary off to bookings? Sorry my booking was an inconvenience!) I asked are they off sick, they said no just not in and stuff.(!). The staff who ended up doing my hair didn't once ask how I wanted it done, kept pulling hair while washing to the point I screamed in pain. They left me with wet hair in freezing salon to make everyone a coffee, was really disappointing and defo not recommend