I did arrive a couple of minutes late but they were still accommodating. The therapist was very thorough, maybe a bit too thorough as I felt a little uncomfortable during the pedicure. I'm not sure how they clean their equipment because I do now have a cuticle infection on my big toe. I did notice that the therapist did carry over the tools she used for me to the manicure station to use for the next client. No thorough sterilising was done. Unfortunately I won't be going again.