Well it was terrible because I waited outside in the cold ringing the bell for 15 minutes with no response. I then had to Google the phone number which was difficult to find because no contact details were provided by Treatwell. I called twice and it went straight to voicemail. I left a message. Still no response 48 hours later. Do no book here, especially if you have an important event (like I did) as you will be massively let down as this place is a total scam.