I have been here around four times now, but will not be back.
First ever time I booked I turned up and the salon was closed. I had to wait in the laundromat next door and wait around 45 mins for Edyta to turn up. But the cut and colour was exactly what I asked for so I did go back.
The next 2 times she was late around 20 mins or more, but at least the salon was open. However she had failed to keep my customer record so wasn't sure what colours she had used last time.
Twice she has had her child there running around and spent lots of time telling him not to do something, so it doesn't put the client at ease that you have her full attention. The last visit she had her dog there running around the salon, and craving attention from the clients which wasn't great.
The last time, and this is why I will not be back... I turn up for my appointment and she is off sick. They made no attempt to call me to make me aware, and have made no attempt to make contact and apologise. This is the final straw for me, I won't be back.
I think the Edyta needs to realise that the client is king, and to provide a more professional service to her paying clients. Be on time, not use your place of work as child / dog care and overall make the client feel like they have your full attention.
I am not sure about the Services this Salon offered but I am sure about their unprofessional behaviour.
I called them,booked the appointment for haircut but the salon was closed when i reached.
I reached 5 min earlier and waited for the lady for one hour.I continuously called her so many times,but she didn't pick the call.Later she messaged me that there was some emergency.
I accept the fact and again book the appointment,same thing happened again.Salon was closed and she didn't pick the call even.
I am not able to understand in what way she deals with her clients.
This is so frustrating and ridiculous that you donot even care about your clients time and importance of some commitment.
Really lovely girls, Sian did the highlights and Edyta did the cut - both really took their time and did exactly as asked and I was really pleased with the results. Really excellent value - will definitely be going again - thank you!
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Really good will be going back!
Great team and really friendly.
Excellent value for money and great results. Thank you!