Overall, great experience, possibly due to the level of customer service from Elizabeth. Options for lashes explained clearly. The indicated timeframe for the services was almost to the minute- which I really appreciated having travelled from outside London. The look - true to their claims; very natural and beautiful. It’s just a shame that many of the lashes have since fallen out on just day 3. I was hoping they would last at least a week for holiday purposes. Would I return, undecided.