It was my first time using Bella Lash Brow I arrived on time & my therapist was ready to proceed with my appointment straight away. I was made to feel very relaxed & as I haven’t had a facial for a few years it was an extremely pleasant & professional experience. I was so relaxed I actually fell asleep and was gently woken up once the facial & neck massage was completed. I will definitely use Bella Lash Brow again & recommend them to my fiends particularly Debbie who overall did an amazing job x