I booked a wash and trim at a special treatwell price. My hair is long with long layers. When I got there the stylist told me I had to pay £10 extra because I had layers. I said there was nothing about this in the offer conditions. She told me if she did layers, she was restyling my hair, which was different to a trim. I said it was a trim not a restyle because I would not be leaving with a different style. She then got her colleague over and they were whispering then she called her boss and eventually said I could have the trim for the price I had already paid. I felt very tearful and unwelcome and awkward and I would have walked out if I hadn’t already paid via treatwell. We barely spoke throughout the wash and trim, and instead of me feeling like this was a relaxing, pampering treat, it felt like it was a very uncomfortable ordeal and I was very low by the time I walked out. I had been looking for a new hairdresser in Ealing. The search continues.
I liked the salon and the technician was knowledgeable and gave good advice about nails but the actual manicure felt a bit rushed. The edges are a bit sloppy.
Lovely, relaxing experience. My first time here and the shellac application was great and long lasting. The staff were friendly and accommodating. Will be back!
Great experience: from the begining I’ve been explained how the keratin treatment was going to be, step by step and the staff really took care of me. It is a long process but they really care to make it easy.