Bebe Hair Design (At Quark Hair Studio) Reviews
2 Robinson Rd, London, SE1 8BU
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2768 reviews
Love this place - the staff are really friendly, professional and and accomodating
Styled by Amaya•Blow Dry
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Lio was great. He understood exactly how I wanted my hair styled and was confident in his creative skills.
Ladies' Haircuts
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(I'd like to title this:) Dirty end to a nice colour; I feel like Amaya could work on her customer service skills. I paid around £100 already online, I chose off-peak, and a "cheap" place (I thought) to go back to blonde. It's a long story, the only thing that really mattered is that she was unable to admit that they should have told me (and everyone really) it was going to be +£125 which is excessive. They told me it might be more expensive £50-60, just picture my face after 6 hours sitting down, with my above shoulders length hair, when she tells me it's £125 on top of the £100 I paid online (with a £5 off of a voucher). So, I can't believe they've waited to tell me this! I have the right to know the price period. I don't care if they painted a Picasso in my hair, I don't have to ask, or guess, you told me £50-60 more, which has happened to me in other hairdressers, not a surprise. But £125? More than I what I've actually paid for the highlights? Maybe I wouldn't have come here. But instead of apologising for the (let's call it) misunderstanding (which is clearly a neglection of the staff, Amaya, who told me how much more it'd be, and if it was going to be doubled it should have been informed) Amaya insisted that I should have asked, I did, (lol) and even though I was being quite assertive (and shouldn't be as I am the client) she kept denying and saying I pay for what I get, which is completely okay (and I did indeed), but even telling her that if I got offpeak, treatwell etc, it's obviously because I can't afford better, and what if I didn't have that amount of money? She said and I quote because it's infuriating "people don't go to the hairdresser on a budget". What!? She never apologised, and she didn't even do the job. She should take some customer service advice, or maybe change that attitude, because she was not right, and not saying sorry doesn't help. I really didn't understand what her problem is, since when Lio (the person who actually did my colour) arrived and quickly apologised and tried to find a solution - As it should have been since the beginning-. So now it's not about the double price I paid (my heart and pocket are still bleeding), but for the way I was treated and for the apology I did not receive. Those levels of service are just unacceptable to work for people. I clearly said I was going to pay but the situation was unbelievable, and the price excessive. It's a shame, because Lio is great, and very good at what he does. But if you are going to charge way more you have to say it, and when I ask, and you say £50-60, it's what it has to be, if not, you should have made a budget before saying £50-60, because I don't even think it's legal whatsoever. The worst part was the attitude, be humble.
Hair ColouringShow all…
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Very happy with my trim, thank you Amaya
Styled by Amaya•Ladies' Dry Haircut
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