I've accepted that the venue wouldn't be the most glamorous place: it's situated on the lower ground floor, quite cramped and has little natural light. I did tell the therapist before we started that I use retinol regularly, therefore my skin was quite sensitive. She was quite skilled at steam and extraction, I'd give her that. However, during the exfoliation phase, she used quite a bit of force. so much so I felt a burning/tingling sensation when she applied cream after. My face was still quite red/sensitised hours later.