Never made it to salon because they called on the day to say they would have to change time of booking. When I said I couldn’t make the new time, they huffed & puffed & said ‘well, just come in I suppose’. I didn’t feel comfortable trying to have a relaxing massage knowing it was not convenient, so I asked if I could cancel - they refused. Staff extremely rude & unprofessional. Said ‘Treatwell take 80% anyway’ - not sure what that has to do with me, like that means I don’t matter. Truly awful.
Jess was very friendly , but also very professional . I was put immediately at ease , when she discussed my hair & my expectations with me . Thoughtful& considerate throughout, checking with me at every stage about length . Great bob , with a lovely finish . I rebooked without hesitation .