This was my first facial at Beauty Within and Seren made me feel really welcome from the start. It was a nice relaxed atmosphere which was just what I wanted. I had some questions around what would be best for my skin and she had some good knowledge on the different facials I could have to help with some breakouts. Would definitely recommend getting a facial with Seren.
My appt was rescheduled due to salon cancelling, they claimed I didn’t have a booking. Attitude was so poor/unwelcoming I wanted to ask for a refund- UNTIL the manager came out and was lovely so I decided to give it a chance. The tech was very obviously put out by having to do my nails I chose to ignore it as she was clearly young. When I tipped she said “what do you want me to do with this?” I think my experience is rare as everyone else was treated lovely, still left feeling disheartened/sad