The salon is very busy, which is usually a good sign. However reception was talking to clients from her desk in the hallway, while clients were seated in a different room. The massage was painful (half expected), but the room was right at the entrance and you could hear everything happening at reception. After the massage, I was told in front of a full salon, that the massage hurt because I have bad posture. I'm open to critique, but I couldn't help but feel that some things are privy to you and your therapist. Anyway, won't be going back.