I had both of my ear lobes pierced. While the right one was done perfectly, the left one was done at a very bad angle, and because of this, I just had to get someone to remove the stud with tweezers as the jewel had slid inside my earlobe. I will have to get that lobe re-pierced somewhere else once it eventually heals now (which will take a while as we had to make the hole bigger to remove it)
However, the staff doing it was friendly and informative so i cannot speak for their other services