My hairstylist was lovely & i'm happy with my cut, but i had several problems with my experience. I didn't get the appointment with the stylist I had booked. I chose to book with a specific stylist based on her portfolio so that was a shame. Then when it came to payment, i was told to cancel the appointment through treatwell, i would 'be refunded', & then pay in cash. This is because they want to avoid treatwell fees. This was confusing & uncomfortable & not the point of booking with treatwell.