When I arrived I was informed that the member of staff doing my treatment had called in sick.
This resulted in a 20min wait for Hannah to become available (she was covering for the other member of staff and also her own customers). I was offered to return another day or have a shortened appointment. I had travelled 30mins for my appointment so I wanted to go ahead. Hannah was great and squeezed in the whole treatment, but the overall experience was not relaxing due to the delay.