Started my wax with strip wax but I was booked in for hot wax. I mentioned this and it was quickly changed. Wax took about 40mins which was quite long and unfortunately quite a lot of excess hair and wax left over. Therapist was lovely, checked I wasn't in any pain and did ask me to check if I was happy but after being in there so long and with another appointment to go to I said it was fine as I had to get going.