The therapist was very inexperienced. The massage was OK but she clearly hasn't mastered applying pressure yet so was relying very heavily on body weight and kept breathing heavily with the effort. I kept laughing. The facial was, I'm sorry to say, the worst I've had - again probably down to inexperience. It was like having a toddler give you a pretend facial. I was less able to find this funny as she kept rubbing cleanser and exfoliant into my nostrils and over my lips, which was uncomfortable. Also, express facials usually include mask: this was really just a cleanse and moisturise.