This place is so welcoming, great atmosphere. The owner is a lovely kind lady and my technician, Francesca did an amazing job. Great care and patience. She used a combination of oils and creams that really made my hands and feet very soft. I loved the feet scrub. I really suggest doing the luxury treatment as the hot was feeling is fantastic.
There are key elements about the experience that could be improved. The beautician was polite and welcoming, however it currently feels like a very amateur massage experience.
Firstly, it would have been good to have some ambience (music/lighting/warmth) within the room.
From a massage perspective, it would be greatly improved if the beautician asked and understood what the client is wanting to gain from the massage (ie. relaxation or a focus in a certain area with tension etc) so that you could ensure they leave feeling satisfied. The massage was very gentle and it did not feel like they were very experienced.
Love the concept of the cafe & treatment rooms, and that it is a local business, so would like to give it another go, however think there are some key areas that could be improved.