Very rude lady who immediately complained about me cancelling my appointment a few times. Spoke loudly in front of other customers and reasons for my cancellation were too private to actually speak about. I had already paid for these treatments and cancelled them in good time. The place wasn’t clean and in need of a redecoration. Very upsetting experience and the hop she done wasn’t great. Very painful experience and poked me in the eye with the waxing strip. No apology.Won’t be returning .