Beauty at Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
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4862 reviews
I come and get a wax at Muse every month and I am usually very happy with the service I receive. Usually I have Ana-Marie, and I could not rate her more highly, this time I had someone different.
Firstly I was kept waiting for 10-15 minutes after my appointment time and when the beautician came to take me through there was no apology for the delay or even an acknowledgement that I had been kept waiting. A "thanks for waiting", or a "sorry to have kept you" and I would not have been bothered, but I was on my lunch break and that time is precious!!
I was perhaps in the room for a maximum of 10 minutes, including the time taken for me to get dressed and undressed, whilst she did the wax (I'm no expert but I can't imagine this is enough time to good and thorough job?!). I felt she was very sloppy and haphazard with her application of the wax (particularly considering it is such a delicate and intimate area being dealt with!!!), and just slapped it on with very little care, like she had better things to be doing. Having inspected her job when I got home, there are full patches that have been missed and I may have well just shaved with the stubble I have coming through 4 days later... so overall very disappointed.
Will continue to visit Muse as on the whole I have had mainly good experiences, however, I will be sure to stick to Ana-Marie in future to avoid the disappointment of a very shoddy wax. Just wish I could remember her name to warn others!
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Very basic venue but lovely staff & very happy with the results.
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A great location and treatment centre. Really good treatment and I will be booking again soon.
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Service was very fast, but waxing was a little more painful than in other places I've been.
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