My first time doing SNS so I was unsure what to expect, I paid in advance. The colour I chose was quite light so it came out see-through. The beautician noticed I was dissatisfied so suggested we mix and add similar powder colours in order to make it less see-through. In the end the colour was different to what I had anticipated but I was still happy with the result of the colour. I got extensions on 3 of my nails which were shorter than the others, and in the end they did not charge me for the extensions, and gave them complementary as it was my first visit. Overall, i found them to be super friendly staff, and good value for money, happy with the result. Recommend, and would re-visit.