I asked to have 1 cm cut in length and I ended up with 6-8 cm off! I said it’s a lot shorter than what I asked but the hairdresser was not having it and just said “NO”. I also asked if I could have the curls pinned to my head so my blow dry could last until the next day… it was 15£ more! She spent a max of 10 minutes on the curls and blow dry, and it looked awful the next day!