I arrived for my treatment and was told that one of the staff members was off that day so I would need to reschedule. No one called to tell me this info before I spent my Saturday morning travelling to my appointment. As a an apology, they offered me a 'free nail paint' (which the staff begrudgingly booked me in for) when I arrived for the nail paint, they again had no record of the appointment... If I wasn't so annoyed about how much of my time they had wasted - it would have been amusing. On a separate note - treatment was average, treatment room was dingy. I would recommend paying a little bit more and going somewhere with a nicer space and staff that know what they are doing.