The therapist cut my heel with the grater and it hasn’t stopped bleeding for 3 days and is extremely sore. He was apologetic but I have emailed twice asking for a refund and have been ignored.
A firm favourite and they’re always so accommodating and lovely. Wax is great, nails mostly good. Have been coming back for many years now and they always do a good job.
My therapist was very kind and sensitive to how swollen my pregnancy has made my feet, so she gave me a little more time to soak them, and rubbed them for a bit longer.