Salon opened half an hour later than it was supposed to due to some issue with the manager not being there - I was advised by phone at the last minute that my appointment was delayed by 30 mins when by that time I was already there , the result is my whole morning plan was thrown out , it took a long 30 mins to apply the polish which is much longer than normal for this salon leaving me stressed that my car would get a ticket even after advising of this ( knock on issue with parking caused by the earlier lateness of appointment start ) . My old polish ( simple store bought gel my precious shellac was already removed ) was not fully removed from my fingers and my cuticles later bled - I usually have such a great experience at this salon so am left very disappointed this time - not sure if I will return at this stage