Liana was great. She talked through what I wanted and was honest about what would work or couldn't be done for my hair. She also told me what she was doing next at each step. I have never had this before but it was really great because it meant there was none of those moments where you are wondering what they are doing and then they do something and you can't take it back. Lianna ensured that I was happy with everything before it was finished, and I really was. I will definitely be going back.