Kept me waiting for 45 mins before being seen.
The first attempt at my root colour was orange. Apparently, they had a new range of colour in and they were "learning each colour from scratch"
The second attempt was better but not perfect.
Paid for a blow dry but left the salon with soaking wet hair as I had been there for hours and was running late. The stylist had another person in the chair next to me and another person waiting in reception.