The salon was empty apart from one customer out the back having a beauty treatment, so it was very calm and quiet - not a bad thing. Now, Sou was not very talkative which is okay as I'm not either, but she kept huffing puffing like she didn't want to be there and the appointment felt very rushed. My hair was washed, cut and dried within half an hour (I have long hair) and you can tell. My curtain fringe is great, but the layers are truly awful and it looks like steps have been cut into my hair.