Balanced Natural Health Centre

Not bad for the first time visit

The entrance is at the back, which is not clear. The lady that I initially met who I thought was the therapist never actually asked for my name, no health form was either asked of me to fill in. The health centre is dark & dingy & didn’t have a particularly welcoming feel. The lady could not speak any English & I was trying to explain that I was breastfeeding to make sure any of the creams/lotions/herbs were safe, but she could not understand me. I had to speak into her mobile phone so she could translate what I was saying. This lady used a big plastic bowl with a plastic bag and then poured boiling water into it with herbs (I assume) she then later added cold water with saucepans, and I was gestured to put my feet in it. It later transpired that this lady was not the therapist for my reflexology session - she was running late. She was 40 minutes late in the end for the appointment. When the therapist arrived, she was a pleasant lady, apologetic and offered 30 minutes free if I paid for a second appointment for an hour. I appreciated that she offered this, but by this point I had already made my mind up, I would not want to return here. It was more stressful than relaxing. There was no initial discussion/consultation about the reflexology I had booked. No questions about medical history or current ailments - the treatment was nothing more than a foot massage. All in all I was totally disappointed by this whole experience and would not recommend this clinic.

Very nice and straightforward. They asked me a few questions and it felt they really wanted to get the treatment right for me.

Very helpful staff