4.1
Venue rating
Based on 38 reviews
| 5 stars |
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18 |
| 4 stars |
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13 |
| 3 stars |
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4 |
| 2 stars |
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3 |
| 1 star |
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0 |
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Ambience
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Cleanliness
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Spa Facilities
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Staff
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Value
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Body
-
Body Exfoliation Treatments
(1)
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Body Treatments
(1)
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Steam and Sauna Therapy
(13)
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Face
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Facials
(19)
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Fitness
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Swimming
(15)
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Massage
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Aromatherapy Massage
(4)
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Therapeutic Massage
(17)
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Nails
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Manicure
(1)
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Pedicure
(2)
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Visited June 2016
Natalja
Posted 2 months ago
Verry friendly staff, great service
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Visited May 2016
Laura McCurrach
Posted 3 months ago
There was some kind of mix up with our booking- I had called to confirm the treatments after booking and the spa did not have any recollection or record of this. I had originally organised treatments at 12 and lunch at 2 however was offered lunch at 1 and treatments at 3.30. This also suited us well and the spa reception sent us a complimentary glass of prosecco to our table at lunch...nice touch! Mistakes can be easily made but the service provided to account for this was amazing, staff were very apologetic and got the problem sorted right away.
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Visited April 2016
Janet
Posted 5 months ago
Facilities are very poor for a 4/5 star hotel ie skirting falling off, tiles broken off in the steam room and pool, toilet smelled repulsive. Shower pressure was too high shower curtain not very clean, shampoo fell off wall, dirty cups left in chill room and lockers all day, having to take wet/dirty towels back up to reception ( should be a basket in locker room)
We were ready to go up for our meal at 1pm and were left for 25 minutes for someone to take us for our meal, never got offered any alternative juice/wine was just given water.
Spa therapists were unprofessional as I am training in Beauty we were given a consultation sheet to fill out ourselves then left to our own devices, when went for treatment nothing was discussed about what we were to expect and our consultation was never spoken about with therapist. After the treatment was done we were left to get ready and no aftercare advice was given now that is one key thing to follow up from a beauty treatment to prevent contra actions occurring for example my morter has got bruising on her left shoulder. Disappointed because my massage itself was lovely but no client relationship which is key and it also wasn't for the hour because I was out before my mother.
Phoning the hotel to discuss what we wanted before arriving as she requested a celebration day and they asked what she wanted to be put on the cake and it was just a simple "happy birthday" not what was asked for.
On the positive side the campaign was nice.
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Visited March 2016
Samantha
Posted 5 months ago
Incredible value for money- I would love to do this package deal again. The hotel is gorgeous and the staff were so friendly and paid lots of attention to you- they seemed to know who we were even though we hadn't dealt with them yet.
I enjoyed my treatments however the room was quite cool so it was difficult to fully relax for two hours, I was told over the phone you couldn't upgrade your treatments (I personally prefer deep tissue and hot stone) however when we arrived my partner was told that you could- by this time it was too late so I'm not sure which is correct.
Can't wait to visit Edinburgh again and stay in such luxury- very impressed with the deal. All aspects were great- champagne afternoon tea, dinner etc.
Thank you :-)
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Visited March 2016
janice
Posted 6 months ago
great experience from start to finish.staff so helpful and friendly could not do enough for us.
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Visited February 2016
Meech
Posted 7 months ago
We did the Champagne Celebration Spa day for my Mum's 60th birthday. Top class service and great value for money, would highly recommend for anyone looking for something to do on a special day.
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Visited September 2015
Anonymous
Posted 11 months ago
A therapist was off ill so my friend and I were only offered one of our two treatments initially with no compensation offer. Eventually they managed to fit my friend's facial in but not mine so they did offer me another spa day after quite a bit of pushing by me - it was just a day for me and not my friend so not much fun! Not very relaxing and the pool area was a bit tired and was also incredibly noisy as kids were receiving lessons when we were there. I don't think they should advertise this as a relaxing spa day when there is nowhere in the pool area to relax and escape kids. The massage I had was very good and couldn't fault the therapist and the lunch was also good but overall the experience was disappointing for the reasons given. I will go back and have another massage and lunch but won't use the pool. After that I won't be back !
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Visited October 2015
Mrs
Posted 11 months ago
I went for a Afternoon Tea and Leisure Experience Spa Day and have awarded it 4 stars.
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Visited July 2015
Suzanne
Posted 1 year ago
I went for a Afternoon Tea and Leisure Experience Spa Day and have awarded it 3 stars.
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Visited July 2015
Lesley
Posted 1 year ago
Didn't feel like a spa experience at all simply access to the hotel pool. Staff in leisure area did not check in at all and the afternoon tea, whilst nice, required nearly an hour wait 20 mins of which had no staff contact. Disappointing really - expensive swim!
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Visited July 2015
Christine
Posted 1 year ago
We enjoyed our day here. The afternoon tea was delicious and well prepared. The use of the facilities was very enjoyable. We thoroughly enjoyed our swim and use of the steam room. Everything was very clean.
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Visited July 2015
Gillian
Posted 1 year ago
I thoroughly enjoyed my spa treatments and the spa staff were so friendly.
The facial was great and I will definitely be back for another pampering session soon.
One thing I would improve upon is the smell within the sauna/steamroom area. I know they aren't usually the nicest areas but some sort of aroma/scent would made it a nicer experience.
We ordered sandwiches in addition to our cream tea which took over 40 minutes to come. No-one came to tell us what the delay was. This is the only negative feedback I have about an otherwise fantastic day out.
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Visited July 2015
Anonymous
Posted 1 year ago
Overall, a pretty good day. The spa could do with an update as some of the facilities were pretty old but the afternoon tea was v tasty!
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Visited June 2015
evelyn
Posted 1 year ago
enjoyed every minute . looked after by staff. and enjoyed cream tea afterwards completed a very pleasant experience. would certainly recommend the whole experience. evelyn
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Visited May 2015
Claire
Posted 1 year ago
I went for a Twilight Spa Day and have awarded it 4 stars.
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Visited February 2015
Joan
Posted 1 year ago
Small issues added together led to an overall disappointing stay. The staff and their systems led to errors being made. Reception booked our champagne lunch ( included in room rate ). Restaurant had no record of it but we were served , then handed the bill! At dinner we ordered a bottle of wine and were presented a bill which seemed high so queried it , to discover we had been charged for the sweets. Again these were in the room rate. Despite assurances these overcharges had been removed , they still appeared on the final bill!!! How many people get overcharged and not notice it? Robes and slippers were included in the room rate ,but only the robes are supplied in the room. The slippers are available at the Spa. This means going from your room in the bathrobe with your own shoes ( or boots) and then handed the slippers ( disposable ) when you get the treatments. Put the slippers in the room!! Simples. Bathroom still has shower curtain ( surely they went out of fashion after the Bates's motel in Psycho ) instead of the much better screen fixture.
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Visited February 2015
Gayle
Posted 1 year ago
I went for a Twilight Spa Day and have awarded it 3 stars.
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Visited February 2015
Sandra
Posted 1 year ago
My daughter and I had a fantastic day at the roxburghe hotel spa. Afternoon tea was outstanding. Treatments were amazing also.
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Visited February 2015
Anne
Posted 1 year ago
I went for a Winter Warmer Spa Day and have awarded it 4 stars.
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