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Venue rating

4.1

36 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Balance Spa & Beauty at The Roxburghe Hotel Edinburgh
Balance Spa & Beauty at The Roxburghe Hotel Edinburgh
The Roxburghe Hotel Edinburgh,
38 Charlotte Square, Edinburgh, EH2 4HQ
United Kingdom

Hotel Spa

Balance Spa & Beauty at The Roxburghe Hotel Edinburgh
The Roxburghe Hotel Edinburgh,
38 Charlotte Square, Edinburgh, EH2 4HQ
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Balance Spa & Beauty at The Roxburghe Hotel Edinburgh

Balance Spa and Beauty on Rose Street, Edinburgh, is an oasis of calm in a busy world, and one of the best spas in Edinburgh city centre.

Whether you are staying with us or not, you can make the most of our heated pool, sauna and steam room, or book yourself in for any one of a range of treatments from the revitalising to the truly relaxing, with our expert therapists.

Let us put together a Spa Package for you with includes treatments of your choice, lunch, use of the Leisure Club facilities, as well as complimentary bathrobes and slippers. You could even add in an overnight stay with dinner in the George Street Bar and Grill. Our Spa packages make a perfect gift for someone who deserves to be pampered. Buy a voucher and give a gift they won't forget.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Venue rating

Based on 36 reviews

5 stars 17
4 stars 12
3 stars 4
2 stars 3
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (1)
  • Steam and Sauna Therapy (11)
  • Face
  • Facials (17)
  • Fitness
  • Swimming (13)
  • Massage
  • Aromatherapy Massage (4)
  • Therapeutic Massage (15)
  • Nails
  • Manicure (1)
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited April 2016
Posted 3 weeks ago
Facilities are very poor for a 4/5 star hotel ie skirting falling off, tiles broken off in the steam room and pool, toilet smelled repulsive. Shower pressure was too high shower curtain not very clean, shampoo fell off wall, dirty cups left in chill room and lockers all day, having to take wet/dirty towels back up to reception ( should be a basket in locker room)
We were ready to go up for our meal at 1pm and were left for 25 minutes for someone to take us for our meal, never got offered any alternative juice/wine was just given water.
Spa therapists were unprofessional as I am training in Beauty we were given a consultation sheet to fill out ourselves then left to our own devices, when went for treatment nothing was discussed about what we were to expect and our consultation was never spoken about with therapist. After the treatment was done we were left to get ready and no aftercare advice was given now that is one key thing to follow up from a beauty treatment to prevent contra actions occurring for example my morter has got bruising on her left shoulder. Disappointed because my massage itself was lovely but no client relationship which is key and it also wasn't for the hour because I was out before my mother.

Phoning the hotel to discuss what we wanted before arriving as she requested a celebration day and they asked what she wanted to be put on the cake and it was just a simple "happy birthday" not what was asked for.

On the positive side the campaign was nice.

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Verified review Visited March 2016
Posted 1 month ago
Incredible value for money- I would love to do this package deal again. The hotel is gorgeous and the staff were so friendly and paid lots of attention to you- they seemed to know who we were even though we hadn't dealt with them yet.

I enjoyed my treatments however the room was quite cool so it was difficult to fully relax for two hours, I was told over the phone you couldn't upgrade your treatments (I personally prefer deep tissue and hot stone) however when we arrived my partner was told that you could- by this time it was too late so I'm not sure which is correct.

Can't wait to visit Edinburgh again and stay in such luxury- very impressed with the deal. All aspects were great- champagne afternoon tea, dinner etc.

Thank you :-)

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Verified review Visited March 2016
Posted 1 month ago
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Verified review Visited March 2016
Posted 1 month ago
great experience from start to finish.staff so helpful and friendly could not do enough for us.

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Verified review Visited February 2016
Posted 2 months ago
We did the Champagne Celebration Spa day for my Mum's 60th birthday. Top class service and great value for money, would highly recommend for anyone looking for something to do on a special day.

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Verified review Visited September 2015
Posted 6 months ago
A therapist was off ill so my friend and I were only offered one of our two treatments initially with no compensation offer. Eventually they managed to fit my friend's facial in but not mine so they did offer me another spa day after quite a bit of pushing by me - it was just a day for me and not my friend so not much fun! Not very relaxing and the pool area was a bit tired and was also incredibly noisy as kids were receiving lessons when we were there. I don't think they should advertise this as a relaxing spa day when there is nowhere in the pool area to relax and escape kids. The massage I had was very good and couldn't fault the therapist and the lunch was also good but overall the experience was disappointing for the reasons given. I will go back and have another massage and lunch but won't use the pool. After that I won't be back !

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Verified review Visited October 2015
Posted 6 months ago
I went for a Afternoon Tea and Leisure Experience Spa Day and have awarded it 4 stars.

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Verified review Visited July 2015
Posted 9 months ago
I went for a Afternoon Tea and Leisure Experience Spa Day and have awarded it 3 stars.

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Verified review Visited July 2015
Posted 9 months ago
Didn't feel like a spa experience at all simply access to the hotel pool. Staff in leisure area did not check in at all and the afternoon tea, whilst nice, required nearly an hour wait 20 mins of which had no staff contact. Disappointing really - expensive swim!

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Verified review Visited July 2015
Posted 9 months ago
We enjoyed our day here. The afternoon tea was delicious and well prepared. The use of the facilities was very enjoyable. We thoroughly enjoyed our swim and use of the steam room. Everything was very clean.

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Verified review Visited July 2015
Posted 9 months ago
I thoroughly enjoyed my spa treatments and the spa staff were so friendly.
The facial was great and I will definitely be back for another pampering session soon.
One thing I would improve upon is the smell within the sauna/steamroom area. I know they aren't usually the nicest areas but some sort of aroma/scent would made it a nicer experience.
We ordered sandwiches in addition to our cream tea which took over 40 minutes to come. No-one came to tell us what the delay was. This is the only negative feedback I have about an otherwise fantastic day out.

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Verified review Visited July 2015
Posted 9 months ago
Overall, a pretty good day. The spa could do with an update as some of the facilities were pretty old but the afternoon tea was v tasty!

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Verified review Visited June 2015
Posted 10 months ago
enjoyed every minute . looked after by staff. and enjoyed cream tea afterwards completed a very pleasant experience. would certainly recommend the whole experience. evelyn

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Verified review Visited May 2015
Posted 11 months ago
I went for a Twilight Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 year ago
Small issues added together led to an overall disappointing stay. The staff and their systems led to errors being made. Reception booked our champagne lunch ( included in room rate ). Restaurant had no record of it but we were served , then handed the bill! At dinner we ordered a bottle of wine and were presented a bill which seemed high so queried it , to discover we had been charged for the sweets. Again these were in the room rate. Despite assurances these overcharges had been removed , they still appeared on the final bill!!! How many people get overcharged and not notice it? Robes and slippers were included in the room rate ,but only the robes are supplied in the room. The slippers are available at the Spa. This means going from your room in the bathrobe with your own shoes ( or boots) and then handed the slippers ( disposable ) when you get the treatments. Put the slippers in the room!! Simples. Bathroom still has shower curtain ( surely they went out of fashion after the Bates's motel in Psycho ) instead of the much better screen fixture.

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Verified review Visited February 2015
Posted 1 year ago
I went for a Twilight Spa Day and have awarded it 3 stars.

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Verified review Visited February 2015
Posted 1 year ago
My daughter and I had a fantastic day at the roxburghe hotel spa. Afternoon tea was outstanding. Treatments were amazing also.

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Verified review Visited February 2015
Posted 1 year ago
I went for a Winter Warmer Spa Day and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 1 year ago
Fantastic value for money, staff very attentive, food amazing, very pleasant and easy stay. Everything spot on! Despite the hotel being busy, the ambiance was very relaxing.

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Verified review Visited January 2015
Posted 1 year ago
I went for a Twilight Spa Day and have awarded it 4 stars.

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