The starting point is that our massage was exceptional. And the spa is gorgeous, clean and beautiful. Both our professionals gave great massages and I was with someone who had never had a massage and they were so gentle & reassuring. I took a star away because even though I booked through Treatwell they use something called Fresha which sent me a message demanding money (even though I had paid) and then kept texting me and saying my booking wasn’t confirmed which somewhat spoiled the experience