There really was no atmosphere, which is fine if you just want a quick treatment in your lunch break but less so if you want to relax and enjoy it! The therapist was fine but barely spoke to me and did not give me an option to prepare for the Hollywood wax (a wet wipe or similar would have been nice to feel clean!). Overall, the minimum was done to complete the wax as requested but there were no ‘frills’ or extra customer service...