I had a 30 min appointment at 7.30pm but I wasn't called through until 7.50pm. After ten mins Amy kindly checked if she could extend me to 1hr as my back was quiet bad and first the manager agreed then after much shouting up and down the stairs with the door open they decided no. Amy is lovely but I did not relax forcthe rest of the time as I felt embarrassed with the door open and all the loud talking and banging about as they packed away for the day.