The nail technican was extremely rude when I first entered, barking at me that I didn’t book on treatwell and told me she was leaving to go home. I explained I had booked, and after she checked the system she softened her approach. I wasn’t able to see past how she greeted me to begin with because it was so incredibly harsh.. I prepaid for “gel polish manicure” on the app and was told that I needed to pay for a cuticle service ontop when no prior mention of that was discussed at the start.