It took way longer than expected to get to my desired outcome. I asked for the blonde ‘moneypieces’ in my hair to be retouched back up to my roots, but that wasn’t what I was given at all. The first time around, my roots were brassy gold and the strands were platinum silver. After two more attempts, we finally got somewhere towards what I asked for, but they seemed frustrated by me not being happy with the results. Don’t think I’ll be coming back I’m afraid :/