Not the level of service one would expect from a 5 star hotel in Green Park. Litany of problems. My partner was made to get dressed and wait in the main lobby after using the hot tub and before his massage despite the fact I had an email confirming we could use the quiet area in the spa. Explained this to the receptionist twice but she insisted he had to wait in the lobby. Dirty towels were left in the hot tub area. Massage was unmemorable. Masseuse was breathing heavily throughout.