Athenaeum Spa at The Athenaeum Hotel & Residences Reviews

The Athenaeum Hotel & Residences, 116 Piccadilly, Hyde Park Corner, London, W1J 7BJ

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Reviews are written by customers after their visit.

4.7
2485 reviews

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Written by our customers, so you know what to expect at each and every venue.
Lovely experience, professional friendly staff. Beautiful hotel. Spa facilities were very relaxing. Savoury afternoon tea was delicious & the beauty treatments were incredible.
We highly recommend the Athenaeum Spa – we’ve visited three times now and enjoyed the package for two, which included two treatments (massage and wrap), the wonderful facilities – a jacuzzi, steam room, and sauna – and a delicious lunch in the restaurant. Everything was very professional and easy to book. This is one of our favourite places in London, and we can’t recommend it enough!
We booked the Delight Spa Day. The receptionist was welcoming, and we had 1hr use of the spa facilities (sauna, jacuzzi and steam room) before treatments. We chose the full body scrub and drift away massage. It was a pleasant enough massage (very light - but they advised this when choosing) and the scrub was nice too. You can hear the tubes running below, but that’s the location. The cream tea was OK too, (nothing special, jam isn’t freshly made). A nice experience but probably not worth £230.
Unfortunately got off to a difficult start due to an extremely disappointing experience with the spa of the hotel. The service was poor, the staff were unprofessional.As the issue could not be resolved at staff level, I escalated the matter to the General Manager. From this point on, the situation was handled very differently. The GM was professional, listened carefully to our concerns and offer compensation for what we had to deal with. In the end, the stay was enjoyable.
The spa and changing room is very small, but lovely service and very nice treatments.
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