I made an appointment and pre-paid and it was confirmed via email the day before. Turned up on a Saturday afternoon and they were closed! Tried to call on Monday morning to complain and the phone just rings out! Awaiting a refund from Treatwell and will obviously not be re-booking with this unreliable business
I hate to leave negative feedback but I don't really have anything positive to say about the experience. I was running about 5 minutes late and I rang 3 times starting about 20 minutes before the appointment at 6:15. No one picked up the phone any time. I arrived at 6:19 and rang the doorbell. Another customer was waiting outside and told me you always have to wait a long time before being let in as there is no one at reception. After waiting around at about half past she finally let us in. She asked me what time my appointment was (6:15) and abruptly said I'd lost my slot and had to wait until after her 6:30 appointment. Not the end of the world, but no mention of an apology for having to wait outside for over 10 minutes. Onto the actual laser treatment - I was seen around 7pm. I signed some forms and had some numbing cream. She explained that they were having some renovation done so the room with the removal machine in it was a bit messy. That was an understatement - the room was so full of stuff (suitcases, clothes horses...) you could barely walk in. I considered walking out at this point as I felt like I was getting some dodgy procedure done in a friend of a friends basement, but I didn't want the hassle of losing the money or having to get it back. The tattoo - I'm sure it will fade a bit and I know I need multiple treatments but right now the tattoo looks exactly the same and I definitely will not be going back.
Situated in Putney, Atelier M London bring a touch of glamour to this south London suburb. A short walk from Putney Common, they deliver inspirational treatments designed to take you to a place of transcendent beauty.
Their interior is decorated with handpicked details, creating a space that is as comfortable as it is decadent. Split over two floors, they even house several private treatment rooms, all furnished in their signature Atelier style. Surrounded by this luxury setting you can immerse yourself in pamper bliss as this award winning team showcase their talents. With a care for their clients and devotion to their work, Atelier M London will show you what makes them stand out from the rest.