I was 20 minutes early for my appointment, which was then done 20 minutes after the initial slot. I only had one person ask if I was ok/being seen to.
The beautician (sorry I didn’t catch her name) was lovely. She apologised for the wait profusely and was very personable throughout my whole treatment which she did very well. All in all I accept the late appointment may not happen often and I would visit again!
Swedish massage was excellent. I arrived ahead of time and was pleasantly surprised to get to start the massage session early. Tamsin was thorough and attentive - she really got to the knots in my shoulders!