Relaxed and civilised atmosphere. Courteous staff. The therapist (Tas) was excellent and took a lot of trouble to find out what I wanted, what areas of my body (back and shoulders) were causing problems and made sure that the pressure was just right - not too hard, but not one of those irritating massages that you could hardly feel either - I certainly felt that I had had some problems ironed out and felt much better for it. Very good value. Would recommend highly.