Ashanti Treatment Rooms Reviews
17 Leyden Street, London, E1 7LE
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1417 reviews
My treatment was booked for 10.30am. I arrived at 10.15am to fill out any forms that needed filling out, and to avoid rushing before the massage. At 10.36am there was still no sign of anybody, so I called the number I found in my confirmation text. "Take a seat", said the voice, no apologies, no explanation, no indication of how long it might take. I already started feeling very uncomfortable and anxious at this point.
The therapist finally turned up, opened the door and with a sideways movement of the head told me to enter. Again, no "sorry for being late" or "thank you very much for waiting". No smile. NOTHING. I even managed to get reprimanded for not being able to work out the headrest of the massage bed because it kept falling off. The room reminded me of a student's halls of residence.
My treatment started 15 minutes late. I would rate the massage itself 7 out of 10. I have had many massages in various settings in many different countries, but in terms of ambience, this experience was close to zero.
It makes me sad to have to leave a review like this because ideally I shouldn't have to, but this time I felt compelled to leave a comment. Maybe the therapist was having a bad day, but the client should not have to endure bad service.
I don't mind people running late. I know it can happen to anyone. But basic manners, a sense of humour and a smile can go a long way. I regret to report that none of these could be found in this therapist.
Treatment by Ashanti
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Ashanti is fantastic. She's warm, kind and knows exactly what she's doing. She's wonderful at making people feel comfortable and provides an excellent experience. If you're unsure of whether or not to book with her and are looking for a sign, THIS is the sign!
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I had a great Deep Tissue massage at Ashanti Treatment Room - really helped release a lot of tension! Great therapist too - good chat at the start to find out what i needed. Would go again/recommend.
Treatment by Ashanti
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Ashanti is always very friendly and professional. It was my first time coming here for waxing and I was very pleased as it was almost pain-free. I will definitely be back for waxing and other treatments.
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