I came on time and the lady who was due to wax me phoned me off her employee’s phone (the lady who does nails) to tell me my appointment wasn’t booked for that day when it was… she jokingly said “see you tomorrow” then spoke in a different language where they and the nail technicians customer, all started laughing. It was very embarrassing.
Also, I saw old wax strips with hair in the bin of the treatment room.. the shop JUST opened when I went in…