First time at Anya yesterday and was very pleased with my Brazilian hot wax. The beautician was very professional and welcoming and she took her time over the wax, making sure I wasn't in pain. The receptionist was great when I realised you had to pay cash for the £3 upgrade to hot wax (I only had a debit card) and was very happy to let me go out to a cash point. It may have been nice to have some music playing in the waxing room but that's a very small comment. Great experience all round and I'll be coming back!