I came in for a simple gel polish removal and the technician proceeded to cut my natural nails down short without asking if that's what I wanted. When I asked why she had cut them, she said we wouldn't need to cut them short - but it had already been done? She did not seem to understand the error and was not at all apologetic. I've now lost the length that I had been growing out. On top of that, the shaping after the polish removal was poor and uneven.
Mila did an amazing job on my Russian manicure and pedicure. Her attention to detail was excellent, her work is clean, precise, and beautifully finished. She was professional, gentle, and made the whole experience very relaxing. Highly recommend!