My main issue was the wax was far too hot, I’m so used to having wax’s, have had them for years! But this wax just felt boiling. The application onto the skin felt uncomfortable & slightly painful. The pulling off was just as unpleasant. I told the therapist fairly early on, she actually went & switched machines for the wax, but the wax still didn’t feel like the right temp. She was very sweet & apologetic, but I won’t be rushing back for a wax there.