Haircut and blow dry booked for 12:45 on Saturday but didn’t end up leaving till gone 2:15, leaving the rest of the afternoon rather rushed. The staff were very friendly but clearly overly busy. Hair wash ended up taking over half an hour (after at least 15 minutes of waiting), with different staff members doing different parts. staff included a treatment (to give stylists time to finish with other customers) but this was left on for 20 minutes, instead of 10, as staff were busy with other customers. Nice haircut but clearly too many bookings/too few staff working!
Usually I like this place, however I booked my appointment with Jess and when I arrived they told me that she is not there and I can choose another stylist instead. It would have been nice to know before arriving that she would not be there so I can reschedule for the time she is there. Like this I was basically left no choice which isn't very nice.
Salon was okay and the staff were really nice. Had to wait 15 minutes for my appointment which was a little frustrating. I was impressed with the cut, however, no volumising product was used despite requests.