Although I am quite happy with my hair, I was waiting for 50 mins at reception, as my stylist was running late. There was a lot of waiting around in the chair whilst she did treatment on other customers. I was pushed to the back of the queue numerous times and then I feel like they really rushed when doing my hair. Not sure why they were prioritised over me, I did have an appointment. I felt quite disappointed, as it was not cheap, but Jess was friendly and I do like my hair