I’m so disappointed with the service I had on Tuesday I’m glad it’s lockdown so I have an excuse not to go back! I had a simple shellac removal but my nails are a mess! One lady put the acetone on and then another came over after about 2 minutes to scrape off about 5 layers of my nails. When it didn’t come off (shock horror you need to soak for about 10-15 minutes) she proceeded to use a coarse nail file to remove what was left! My nails are a MESS! Really not happy!
Asked for the ultra calming facial as I have highly sensitive skin for a birthday treat - despite clarifying with the therapist she used the incorrect product range (manager had to tell her to use the correct range twice) and I had multiple reactions to the products resulting in my skin peeling for the next three days. Overall a terrible experience - the manager accepted zero responsibility and lied about which product range was originally used on my skin. Would not recommend at all!